n8n Customer Support Automation

Create a webhook endpoint in n8n to receive support requests from your website, email system, or CRM.

// n8n webhook configuration
{
  "httpMethod": "POST",
  "path": "customer-support",
  "responseMode": "responseNode"
}

Use OpenAI or Claude API to automatically classify incoming requests by urgency, complexity, and category.

// AI classification prompt
const prompt = `Classify this customer support request:
Request: {{$json.message}}
Categories: [urgent, standard, low-priority]
Complexity: [simple, moderate, complex]
Response: JSON format`;

Set up conditional routing based on AI classification to direct requests to appropriate agents or provide instant responses.

// Routing conditions
if (complexity === 'simple' && urgency === 'low-priority') {
  // Provide instant AI response
} else if (complexity === 'complex' || urgency === 'urgent') {
  // Route to senior agent
} else {
  // Route to available agent
}

Connect the workflow to your CRM system to create tickets, update customer records, and track resolution times.

// CRM integration
const ticketData = {
  customer: customerInfo,
  issue: classifiedRequest,
  priority: urgency,
  assignedAgent: selectedAgent,
  status: 'open'
};