What This Workflow Does
This workflow receives incoming support requests, uses AI to classify them by urgency and topic, then routes them to the appropriate team or channel. Urgent issues get escalated immediately while routine questions can receive automated responses.
Use Cases
- Automatically classify support tickets
- Route urgent issues to senior staff
- Send instant acknowledgment emails
- Track response times and SLAs
Nodes Used
WebhookOpenAIIFSwitchSlackGmailAirtable